Privacy Policy

Explains how Gumoon Global Limited collects, uses, discloses, stores and protects personal information.

Last Updated: July 29, 2026

  1. Business Information

The data controller and website operator is:

Gumoon Global Limited（古夢環球有限公司）

Company Registration Number: 79683782

Registered Office Address: Room 01, Zone K, 27/F, EGL Tower, 83 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Email: GUMOON.GM@outlook.com

Phone: +1 (302) 694-2375

Orders are fulfilled through a third-party logistics provider located in Alpharetta, Georgia, United States.

  1. Scope

This Privacy Policy applies to personal information collected through:

  • com;
  • Our online checkout;
  • Customer accounts;
  • Customer-service communications;
  • Product reviews;
  • Return and refund requests;
  • Marketing subscriptions; and
  • Other direct interactions with GUMOON.
  1. Personal Information We Collect
  2. Identification and Contact Information
  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address; and
  • Account username.
  1. Order and Commercial Information
  • Products viewed;
  • Products added to cart;
  • Products purchased;
  • Order number;
  • Order date;
  • Order value;
  • Discount information;
  • Shipping information;
  • Delivery status;
  • Returns;
  • Refunds; and
  • Customer-service history.
  1. Payment and Transaction Information
  • Payment method type;
  • Payment status;
  • Transaction identifier;
  • Billing details;
  • Card brand;
  • Last four digits of the payment card; and
  • Fraud-screening information.
  1. Device and Internet Information
  • IP address;
  • Device type;
  • Browser type;
  • Operating system;
  • Referring website;
  • Pages viewed;
  • Time spent on the website;
  • Clickstream information;
  • Approximate location based on IP address; and
  • Cookie and advertising identifiers.
  1. Communications
  • Emails;
  • Contact forms;
  • Customer-service inquiries;
  • Complaints;
  • Return requests;
  • Reviews;
  • Survey responses; and
  • Social-media communications sent directly to us.
  1. Fraud and Security Information
  • Fraud-risk scores;
  • Payment verification results;
  • Device identifiers;
  • Suspicious transaction indicators; and
  • Records needed to protect our website and customers.

When payment details are entered into a payment provider’s hosted checkout or secure payment fields, complete card or wallet credentials are transmitted directly to that provider and are not intended to be stored by GUMOON. We may receive limited transaction and verification details needed to process the order, prevent fraud and issue refunds.

  1. Sources of Personal Information

We may collect information:

  • Directly from the customer;
  • Automatically through the website;
  • From payment processors;
  • From fraud-prevention providers;
  • From fulfillment providers;
  • From shipping carriers;
  • From ecommerce-platform providers;
  • From analytics providers;
  • From marketing providers; and
  • From publicly available sources where legally permitted.
  1. How We Use Personal Information

We may use personal information to:

  • Provide and operate the website;
  • Create and manage customer accounts;
  • Process payments;
  • Confirm and fulfill orders;
  • Ship products;
  • Provide tracking information;
  • Handle cancellations, returns and refunds;
  • Respond to customer-service requests;
  • Verify identity and payment authorization;
  • Detect and prevent fraud;
  • Protect website security;
  • Maintain transaction and accounting records;
  • Improve website performance;
  • Analyze customer interests;
  • Personalize website content;
  • Send marketing communications where permitted;
  • Manage promotions;
  • Comply with legal and regulatory obligations;
  • Enforce our Terms of Service; and
  • Establish, exercise or defend legal claims.
  1. Payment Information

Payment transactions are processed by third-party payment service providers. Depending on the checkout configuration, payment providers may collect payment-card or wallet information directly through hosted or embedded secure payment fields.

GUMOON may receive limited transaction information necessary to confirm payment, fulfill the order, prevent fraud, issue refunds and maintain financial records. We do not ask customers to send complete payment-card numbers or security codes by email.

  1. How We Disclose Personal Information

We may disclose personal information to service providers that support our business, including:

  • Payment processors;
  • Banks and card networks;
  • Fraud-prevention providers;
  • Ecommerce-platform providers;
  • Website-hosting providers;
  • S. fulfillment and warehouse providers;
  • Shipping carriers;
  • Customer-service providers;
  • Email providers;
  • Analytics providers;
  • Advertising providers;
  • Information-security providers;
  • Accountants;
  • Auditors;
  • Lawyers; and
  • Government or regulatory authorities where required.

Service providers are permitted to use information only for the applicable business or legal purpose, subject to their contracts and applicable law.

  1. U.S. Fulfillment

To fulfill an order, we may provide our U.S. logistics partner with information including:

  • Customer name;
  • Delivery address;
  • Telephone number;
  • Email address where required;
  • Ordered products;
  • Quantity;
  • Shipping method; and
  • Order reference number.

The logistics partner uses this information to pick, pack, ship and manage delivery of the order.

  1. Cookies and Similar Technologies

We may use cookies, pixels and similar technologies for:

  • Essential website operation;
  • Shopping-cart functions;
  • Account login;
  • Checkout security;
  • Remembering customer preferences;
  • Analytics;
  • Fraud prevention;
  • Advertising; and
  • Measuring marketing performance.

Customers may control certain cookies through the website cookie banner, browser settings or other privacy-control tools we make available. Disabling essential cookies may prevent parts of the website or checkout from operating correctly.

  1. Analytics, Advertising and Consent Choices

We may use third-party analytics, advertising or email-marketing services to understand website activity, measure campaigns and communicate with customers. Depending on the tools enabled, providers may collect device information, IP address, cookie identifiers, pages visited, purchases and interactions with advertisements.

Non-essential cookies and similar technologies will be used in accordance with applicable consent and opt-out requirements. The cookie banner, consent settings and this Privacy Policy will be updated when the categories of vendors or purposes materially change.

  1. Sale or Sharing of Personal Information

We do not sell personal information for money. Depending on the technologies used on the website, certain disclosures for cross-context behavioral advertising may be considered a “sale,” “sharing” or use for targeted advertising under some U.S. state privacy laws.

Where required by applicable law, eligible consumers may opt out through a Your Privacy Choices mechanism, a legally recognized opt-out preference signal, or by contacting us at GUMOON.GM@outlook.com.

  1. Do Not Track and Opt-Out Preference Signals

Some browsers transmit a legacy “Do Not Track” signal. Because there is no uniform industry standard for interpreting legacy Do Not Track signals, gumoon.com does not currently respond to them.

Where applicable law requires us to recognize an opt-out preference signal, such as Global Privacy Control, we will treat a detected signal as a request to opt out of sale or sharing for the browser or device from which the signal is sent. Consumers may also submit a request by email.

  1. Marketing Communications

Commercial marketing emails will use accurate sender and subject information, identify promotional content where required, include a valid postal address and provide a clear, no-cost opt-out method. Customers may unsubscribe through the link in a marketing email or by contacting GUMOON.GM@outlook.com. We aim to process opt-out requests within 10 business days.

Even after unsubscribing, customers may continue to receive transactional messages relating to orders, payments, shipping, account security, returns, refunds and customer-service requests.

  1. Cross-Border Data Transfers

Gumoon Global Limited is registered in Hong Kong, while customers, fulfillment providers, payment providers and other service providers may be located in the United States or other jurisdictions. Personal information may therefore be transferred to, stored in or processed outside the customer’s state or country.

Where appropriate, we use reasonable contractual, administrative and technical safeguards designed to protect personal information during cross-border processing. The laws of another jurisdiction may differ from those of the customer’s location.

  1. Data Retention

Our general retention targets are:

  • Order, payment, shipping and tax records: generally up to 7 years after the transaction;
  • Customer-service, return, refund and complaint records: generally up to 3 years after the matter is closed;
  • Customer account information: while the account remains active and generally up to 3 years after closure;
  • Marketing subscription and consent records: until opt-out and generally up to 3 years afterward to document the request;
  • Analytics, cookie and device data: generally up to 13 months, unless a shorter period is configured;
  • Fraud, security and chargeback records: generally up to 5 years; and
  • Records subject to legal, tax, accounting or dispute requirements: for the period required or reasonably necessary.

We may retain information longer when required by law, court order, contractual obligation, or to establish, exercise or defend legal claims. After the applicable retention period, we delete or de-identify the information where reasonably practicable.

  1. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. These safeguards may include:

  • Access controls;
  • Password protection;
  • Secure payment processing;
  • Encryption in transit where supported, including HTTPS for the website;
  • Provider security reviews;
  • Fraud monitoring; and
  • Restricted access to customer information.

No internet transmission or storage method is completely secure. We cannot guarantee absolute security.

  1. Customer Privacy Rights

Depending on the customer’s location and applicable law, the customer may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion;
  • Obtain a portable copy;
  • Opt out of certain sales, sharing or targeted advertising;
  • Limit certain uses of sensitive personal information;
  • Withdraw marketing consent;
  • Appeal a privacy-request decision; and
  • Exercise privacy rights without unlawful discrimination.

To submit a request, email GUMOON.GM@outlook.com. The request should include sufficient information for us to identify the customer and understand the request. We may need to verify identity before processing the request.

  1. California and Other U.S. State Privacy Rights

Where an applicable U.S. state privacy law applies to GUMOON, residents of that state may have rights to know, access, correct, delete or obtain a portable copy of personal information; to opt out of certain sale, sharing or targeted advertising; to limit certain uses of sensitive information; to appeal a decision; and to exercise privacy rights without unlawful discrimination.

Privacy requests may be submitted by email to GUMOON.GM@outlook.com. We may request information reasonably necessary to verify identity and authority. Where required by law and relevant to our data practices, the website will provide a clearly labeled Your Privacy Choices mechanism.

Authorized agents may submit requests where permitted by law, subject to verification. We will respond within the time required by applicable law and explain any lawful basis for denying or limiting a request.

  1. Notice at Collection

At or before the point of collection, we provide a notice describing the categories of personal information collected and the purposes for which they are used. These categories may include identifiers and contact data, commercial and order data, payment and transaction data, internet or device activity, communications, and fraud or security data.

We collect this information to operate the website, process and deliver orders, provide customer support, prevent fraud, comply with law, and, where permitted, conduct analytics or marketing. We retain each category according to Section 15. Where required, the notice will also explain whether information is sold or shared and how to exercise applicable privacy choices.

  1. Children’s Privacy

The website is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If a parent or guardian believes a child has submitted personal information, they may contact us to request review and deletion.

  1. External Links

The website may contain links to third-party websites. We are not responsible for the privacy, security or content practices of websites that we do not operate. Customers should review the privacy policies of third-party websites before providing information.

  1. Business Transfers

If Gumoon Global Limited is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

  1. Legal Disclosure

We may disclose personal information where reasonably necessary to comply with law, respond to a lawful request, protect customers, prevent fraud, enforce agreements, protect our legal rights or respond to an emergency involving safety.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Where required, we may provide additional notice of material changes.

  1. Contact Us

Legal Entity: Gumoon Global Limited（古夢環球有限公司） | Company Registration Number: 79683782

Registered Office: Room 01, Zone K, 27/F, EGL Tower, 83 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Email: GUMOON.GM@outlook.com

Phone: +1 (302) 694-2375

  1. PRODUCT SAFETY & ADVERSE EVENT REPORTING

Customer-facing safety information for GUMOON fragrance products.

Last Updated: July 29, 2026

GUMOON fragrance products are intended for external use only. Avoid contact with eyes. Do not ingest. Keep away from children, heat, sparks and open flames. Store upright in a cool, dry place and follow all warnings and instructions on the product label and packaging.

If you experience an unexpected reaction, injury or other safety issue, stop using the product and seek medical attention where appropriate. Contact GUMOON promptly by email at GUMOON.GM@outlook.com or by telephone at +1 (302) 694-2375 and provide the product name, batch or lot number, purchase date, a description of the event, relevant photographs and a method for us to contact you.

We may use the information to investigate the event, provide support, maintain safety records and make reports to regulators where required. This website information supplements, and does not replace, the warnings and instructions supplied with the product.

  1. CUSTOMER-FACING COMPANY INFORMATION
GUMOON

GUMOON is operated by Gumoon Global Limited（古夢環球有限公司）.

Company Registration Number: 79683782

Registered Office Address: Room 01, Zone K, 27/F, EGL Tower, 83 Hung To Road, Kwun Tong, Kowloon, Hong Kong

U.S. Fulfillment Location: Alpharetta, Georgia, United States

Customer Support Email: GUMOON.GM@outlook.com
Customer Support Phone: +1 (302) 694-2375

Orders placed through gumoon.com are fulfilled through our third-party logistics partner in Alpharetta, Georgia, United States.

 

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