Applies to purchases made through the official GUMOON website at gumoon.com.
Last Updated: July 29, 2026
GUMOON is operated by Gumoon Global Limited（古夢環球有限公司）, Company Registration Number 79683782. Customer support is available by email at GUMOON.GM@outlook.com or by telephone at +1 (302) 694-2375.
- Return Period
Eligible products may be returned within 30 calendar days from the date of confirmed delivery. The return request must be submitted before the end of the 30-day return period. Requests submitted after this period may be declined unless otherwise required by applicable law.
- Return Eligibility
To qualify for a preference-based return, the product must be:
- Unused and unsprayed;
- Unopened, with the original seal intact;
- In its original retail packaging;
- In resalable condition;
- Free from damage, alteration or contamination;
- Accompanied by valid proof of purchase; and
- Purchased directly through gumoon.com.
All components, inserts, protective materials and complimentary items included with the original order must also be returned.
- Opened or Used Fragrance Products
For hygiene, safety and product-integrity reasons, fragrance products that have been opened, sprayed, used or had their original seal removed are generally not eligible for a preference-based return.
This restriction does not apply where the product:
- Arrived damaged, broken or leaking;
- Is defective;
- Is materially different from the product description;
- Was not the product ordered; or
- Must be accepted for return under applicable law.
Personal dissatisfaction with the scent after the product has been opened or used does not normally qualify the product for return.
- Damaged, Leaking, Defective or Incorrect Products
Please notify us as soon as reasonably possible, preferably within 7 calendar days after delivery, if an order arrives damaged, broken, leaking, defective, incomplete or different from the product ordered. Prompt notice helps us investigate the claim with the carrier. This preferred reporting period does not limit any non-waivable warranty or consumer rights available under applicable law.
Please email GUMOON.GM@outlook.com and include:
- Your full name;
- Order number;
- Email address used at checkout;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the internal and external packaging; and
- A photograph of the shipping label.
Please keep the product, shipping carton and all packaging materials until the claim has been reviewed.
After reviewing the claim, we may provide, as appropriate:
- A replacement product;
- A full or partial refund;
- A prepaid return shipping label; or
- Another reasonable resolution.
- Non-Returnable Items
Unless defective, incorrectly supplied or otherwise required by law, the following items are not eligible for return:
- Opened or used fragrance products;
- Products with a removed or broken seal;
- Products not in their original packaging;
- Products damaged after delivery;
- Samples or tester products;
- Complimentary promotional gifts;
- Products marked “Final Sale” at the time of purchase; and
- Products purchased from an unauthorized third-party seller.
Products purchased from another retailer must be returned according to that retailer’s policy.
- How to Request a Return
To request a return, email GUMOON.GM@outlook.com. Your email must include:
- Full name;
- Order number;
- Product name;
- Quantity being returned;
- Reason for the return; and
- Supporting photographs where applicable.
Our customer support team will review your request and provide return authorization and instructions if the return is approved.
Do not send a product to our Hong Kong registered office or U.S. fulfillment warehouse without prior written authorization.
Unauthorized returns may be refused, delayed or returned to the sender.
- Return Address
Approved returns may be processed through our authorized U.S. logistics partner. The applicable return address and return instructions will be provided after the return request has been approved.
Our U.S. fulfillment facility is located at:
| 5610 Logistics Dr, Suite 200 Alpharetta, Georgia 30004 United States |
This address is a fulfillment facility and is not our legal registered office. Customers must not send products to this address without receiving return authorization.
- Return Shipping Costs
For preference-based returns, including change-of-mind returns, the customer is responsible for return shipping costs.
GUMOON will cover reasonable return shipping costs when the return results from:
- An incorrect product being shipped;
- A product arriving damaged or leaking;
- A verified product defect; or
- Another error caused by GUMOON or our fulfillment provider.
Where applicable, we may provide a prepaid shipping label. Because fragrance products may contain alcohol, customers must follow the return-shipping method and carrier instructions supplied by GUMOON and must not ship a return by air or through an unauthorized carrier. Use a trackable service and retain proof of shipment. We are not responsible for unauthorized return packages that are lost, damaged or rejected before reaching the approved return facility.
- Return Inspection
Returned products will be inspected after arrival. We may decline a refund if the returned product:
- Has been opened, sprayed or used;
- Is missing packaging or components;
- Has been damaged after delivery;
- Does not match the authorized return request; or
- Otherwise fails to meet this policy.
We will contact the customer if the returned product does not qualify for a refund.
- Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 5 business days after the returned product has been received and inspected. After the refund is issued, the customer’s bank, card issuer or payment provider may require an additional 5–10 business days to post the credit.
Refund processing times may vary depending on the payment method and financial institution.
- Outbound Shipping Charges
Standard ground shipping is free for eligible orders delivered within the 48 contiguous United States. Standard shipping charges paid for deliveries to Alaska, Hawaii or Puerto Rico, and expedited shipping charges, are generally non-refundable for preference-based returns. Such charges may be refunded when the return results from our error, a damaged or defective product, a cancelled unshipped order, or where required by applicable law. Address-correction, return-to-sender and reshipping charges are also generally non-refundable unless caused by our error.
- Partial Refunds
A partial refund may be issued where:
- Only part of an order is returned;
- A promotional bundle is returned incomplete;
- A returned product is missing included components; or
- A partial resolution is agreed with the customer.
Any partial refund and the calculation method will be disclosed before the return is accepted. If a promotional bundle is returned incomplete, the refund may be recalculated using the regular price of the items retained by the customer.
- Exchanges
We do not currently process direct product exchanges. Customers may return an eligible product under this policy and place a new order for the preferred product.
- Order Cancellation
To request cancellation, contact GUMOON.GM@outlook.com as soon as possible. We will attempt to cancel orders that have not entered fulfillment. Cancellation cannot be guaranteed after an order has been processed or transferred to the carrier. Once an order has shipped, the customer must follow the return process.
- Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating a chargeback so that we have an opportunity to resolve the issue. Nothing in this policy limits a customer’s right to dispute a charge under applicable law or applicable payment-card network rules. Customers must provide truthful information and reasonably cooperate with a legitimate return, carrier or payment investigation.
- Contact Us
Gumoon Global Limited（古夢環球有限公司）
Company Registration Number: 79683782
Email: GUMOON.GM@outlook.com
Phone: +1 (302) 694-2375