Applies to orders placed through gumoon.com and fulfilled through the company’s U.S. logistics partner.
Last Updated: July 29, 2026
- Shipping Area
We currently ship to eligible street addresses and, where the checkout system offers a compatible service, eligible P.O. boxes within the 48 contiguous United States, Alaska, Hawaii and Puerto Rico. Availability depends on the destination, the product’s transportation classification, carrier rules and checkout eligibility.
At this time, we do not ship to:
- APO, FPO or DPO addresses;
- Freight-forwarding addresses;
- International destinations outside the United States and Puerto Rico; or
- Any address that is not accepted by the checkout or fulfillment system.
The address eligibility, delivery services, estimated dates and charges displayed during checkout control for the order. A destination or service may be unavailable when carrier or transportation requirements cannot be met.
- U.S. Fulfillment Location
Orders are fulfilled through our third-party logistics partner located at:
| 5610 Logistics Dr, Suite 200 Alpharetta, Georgia 30004 United States |
This facility is used for inventory storage and order fulfillment. It is not the registered office of Gumoon Global Limited and is not a walk-in retail or customer-service location.
- Order Processing Time
Orders are normally processed within 1–2 business days after payment has been successfully authorized. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed after the applicable warehouse cut-off time, on weekends or on public holidays will begin processing on the next business day. Processing time is separate from delivery time.
- Estimated Delivery Time
Standard delivery transit time varies by destination and is calculated by the fulfillment system. The estimated delivery date is displayed during checkout or provided in the shipment confirmation where available. This estimate does not include the 1–2 business day order-processing period.
Expedited delivery is available only for eligible addresses and product configurations in the 48 contiguous United States and is estimated at 2–4 business days after shipment. Expedited transit time does not include order-processing time and does not guarantee air transportation.
These timeframes are estimates and are not guaranteed. Delivery may be affected by:
- Carrier delays;
- Severe weather;
- Natural disasters;
- High-volume shopping periods;
- Incorrect or incomplete addresses;
- Security screening;
- Transportation restrictions;
- Remote delivery locations; or
- Other circumstances outside our reasonable control.
- Shipping Method
Our current preferred standard service is FedEx Ground where available. The fulfillment provider may select another eligible ground service based on the destination, product classification and carrier requirements. Because fragrance products may contain alcohol and may be regulated for transportation, service availability is subject to applicable hazardous-material or dangerous-goods rules, packaging requirements and carrier approval.
- Shipping Charges
Standard Ground Shipping is free for every eligible order delivered within the 48 contiguous United States. No minimum purchase amount is required.
Standard shipping to Alaska, Hawaii and Puerto Rico is charged at US$4.99 per order plus US$0.99 per pound. Expedited shipping, where offered for an eligible order within the 48 contiguous United States, is charged at US$8.99 per order plus US$0.99 per pound. Paid services are not free. Availability and final charges are displayed at checkout before payment.
- Taxes
Applicable sales taxes and any shipping charges will be calculated and displayed during checkout before payment is completed. Standard ground shipping is free only for eligible orders within the 48 contiguous United States.
- Order Confirmation
After an order is successfully placed, the customer will receive an order confirmation email. The confirmation email does not necessarily mean that the order has shipped or that the order has been finally accepted. We may contact the customer if additional information is needed to verify the order, payment or delivery address.
- Shipment Confirmation and Tracking
When the order ships, we will send a shipment confirmation email containing the carrier name, tracking number and a tracking link where available. Tracking information may take 24–48 hours to become active after the shipping label is created.
- Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please verify:
- Recipient name;
- Street number and street name;
- Apartment or suite number;
- City;
- State;
- ZIP Code; and
- Telephone number.
If an address needs to be corrected, contact GUMOON.GM@outlook.com immediately. We cannot guarantee that an address can be changed after the order has entered fulfillment. Additional charges arising from an incorrect, incomplete or undeliverable customer-provided address may be the customer’s responsibility.
- Order Changes
Product quantities, fragrance selections and delivery details cannot be guaranteed to be changed after an order has entered fulfillment. Customers should contact us as soon as possible if a change is required.
- Shipping Delays
We only advertise shipping periods that we reasonably expect to meet. If we become aware that an order cannot be shipped within the stated processing period, we will contact the customer with:
- The reason for the delay;
- A revised expected shipping date; and
- The option to accept the delay or cancel the unshipped order for a full refund.
If the customer accepts the revised shipping date, we will continue processing the order. If the customer chooses cancellation, if we cannot obtain consent to the revised shipping date, or if we determine that the order cannot be shipped, we will cancel the unshipped portion and promptly issue a full refund to the original payment method.
- Lost Packages
If tracking has not updated for an extended period or the package appears lost, contact GUMOON.GM@outlook.com. We may request the carrier to investigate the shipment. Carrier investigations may take several business days.
Depending on the investigation result, we may offer a replacement, refund or another appropriate resolution.
- Packages Marked Delivered
If tracking shows that a package has been delivered but the customer cannot locate it, the customer should:
- Check the delivery location and surrounding area;
- Check with household members;
- Ask neighbors or building management;
- Allow until the end of the delivery day;
- Contact the carrier; and
- Contact GUMOON if the package remains missing.
We may require a carrier investigation before issuing a replacement or refund.
- Damaged, Broken or Leaking Packages
Please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery, if a package or product arrives damaged, broken or leaking. Prompt notice helps us investigate the claim with the carrier. This preferred reporting period does not limit any non-waivable warranty or consumer rights. Please provide:
- Order number;
- Photographs of the shipping carton;
- Photographs of the internal packaging;
- Photographs of the damaged product;
- Photograph of the shipping label; and
- A description of the issue.
Please retain all packaging until the claim is resolved.
- Refused and Undeliverable Packages
If a package is refused, unclaimed or returned because of an incorrect or incomplete customer-provided address, the customer may be responsible for return-to-sender, address-correction and reshipping charges. Any eligible refund will be processed after the returned product is received and inspected.
- Contact Us
Gumoon Global Limited（古夢環球有限公司）
Company Registration Number: 79683782
Registered Office Address: UNIT 903C, 9/F. CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG
Email: GUMOON.GM@outlook.com
Phone: +1 (302) 694-2375